Wholesale and export orders placed with AFAM International are confirmed upon mutual agreement of product specifications, quantity, pricing, and shipping terms. All wholesale products supplied under AFAM are processed, packed, and dispatched from Ethiopia through AMG Coffee’s certified facilities under direct dealership authorization.
Wholesale order cancellations are accepted only before production scheduling or logistics allocation. Once processing, packing, or export documentation has commenced, cancellations are not permitted due to supply chain commitments and international shipping arrangements.
Refunds for wholesale and export coffee orders are considered only in the event of verified company-side quality defects, documentation errors, or shipment discrepancies. No refunds are issued for buyer preference changes, market conditions, or transit delays beyond carrier control. Where applicable, refunds are processed via bank transfer within a maximum of 10 working days following claim approval.